Frequently Asked Questions

1. How long does it take to receive my order?

Typically, it takes 3-5 business days for your order to be processed and shipped. Once shipped, the delivery time will depend on your location. You will receive a tracking number to monitor the progress of your shipment.

2. What payment methods do you accept?

We accept all major Credit cards, Debit cards, UPI payment, Net banking & Wallets.

3. Can I return or exchange an item?

Refund/Exchange is only applicable if requested within 1 day of the receipt of the product and is allowed if the Product is damaged, Wrong product received.

4. How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer care team at care@tinybasket.in. They will guide you through the process and provide you with a return shipping label, if applicable.

5. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately at care@tinybasket.in. We will evaluate the issue and make it right by either replacing the item or issuing a refund.

6. Do you offer international shipping?

Currently, we only offer shipping within India. We do not ship internationally at this time.

7. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible at care@tinybasket.in. We will do our best to accommodate your request if the order has not yet been shipped.

8. How can I contact customer support?

You can reach our customer support team by emailing care@tinybasket.in. We are available Monday to Saturday from 9am to 5pm.

9. Are your products safe for newborns and toddlers?

Yes, our products are specifically designed for newborns and toddlers. We prioritize safety and use high-quality materials that are gentle on delicate skin.